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Accessing the venue

Live Theatre takes accessibility very seriously and wants to make sure that everyone can comfortably enjoy our shows. Below, we have listed our current access options, which we hope will make all audience members feel welcome and at home.

Venue access

The Quayside car park is 100 metres from the theatre and can be accessed from City Road and Trinity Gardens. This secure car park is open from 7am to midnight, costs 90p per hour and is free after 5pm. There is limited on-street parking on Broad Chare and nearby streets, and there are additional car parks nearby.

Access to Live Theatre
There is level access to Live Theatre from Board Chare. The main doors are automatic and the doors are double width.

Inside access
There is level access throughout the building, with a few low gradient ramps. There is lift access to three floors and adapted toilets on all levels. All toilets are level surface or ramped, and the downstairs accessible toilets have height adjusting sinks, rails and a hoist. Lighting levels are bright and there are baby change facilities in the ground floor accessible toilet.

The box office and reception desk is six metres from the front entrance. There is level access to reception from the entrance and the reception desk is low with a raised section for varied access. Lighting levels are bright and the hearing system is an induction loop.

Live Theatre is fully accessible and has the following facilities for visitors:

  • Baby changing area and nappy disposal bin 
  • Restaurant serving hot and cold meals
  • Assistance and guide dogs welcome
  • Facilities for deaf, deafened and hard of hearing people
  • Assistance available if required
  • Facilities for blind and partially sighted people
  • Male and female toilet facilities
  • Level access
  • A lift to all theatre spaces
  • Accessible toilets
  • Electric hoist in the downstairs toilet 

Please listen to this audio guide about getting to and using Live Theatre or take a look at the our large print document.

Facilities for deaf, deafened and hard of hearing people

  • We provide captioned performances
  • We provide BSL signed performances
  • Some staff have BSL training

Facilities for blind or partially sighted people

  • We provide audio described performances, which need to be booked in advance.
  • We provide touch tours, which need to be booked in advance.
  • There are two hearing assistance systems
  • There is a fixed loop system
  • There is an infrared Seinheiser system
  • Documents can be requested in Braille
  • Documents can be requested in large print

Other access information

  • There are spaces for wheelchairs in the cabaret area of the theatre
  • Wheelchairs are left with patrons, or can be stored by the Customer Service team
  • Assistance dogs are allowed in all areas
  • There are bowls of water available on request for assistance dogs
  • Staff receive disability training

What hearing aid systems are in use at Live Theatre?
There are two systems at Live Theatre which will help people who have hearing difficulties to make out dialogue more clearly. You can also use one of these systems to receive audio descriptions of the show if you have sight impairments at our audio described performances in the main theatre.

Digital system (infrared)
Headsets are needed and used for performances in our main theatre only. If you use a digital hearing aid you will need to swap it for one of our Seinheiser headsets which should be worn with the logo facing up towards the front. These are used for audio described performances but can also be used independently at other performances. Headsets can be picked up at the Box Office; please let the staff know at the time of booking if you will be borrowing one.

There are two switches on the unit – an on/volume switch and a switch with three choices to choose what you are using the unit for

  • Stereo symbol – mix of show relay (what is said on stage) and audio description (commentary on the action on stage)
  • Position One – enhanced show relay (what is said on stage) in both ears
  • Position Two – audio description not show relay

Loop system
This is used by setting your own hearing aid to the “T” position. The theatre has a loop system built in to the floors of both our theatre, however its signal strength is less strong in parts of the main theatre – it is best in fixed seating A and B 7 – 17 and the cabaret seats near these. Please advise the Box Office staff if you are using a hearing aid and they will seat you accordingly.

If you have problems with this system, you can use Live’s own digital headset but you will need to remove your own hearing aid device. Please let staff know as soon as possible if there are any problems with the services we offer you, and we will do our best to help. We want our work to be accessible to all.

Accessible print
Leaflets and programmes produced by Live Theatre are available in a range of formats including Braille. Call (0191) 232 1232, email with your request or speak to Customer Services staff.

Assisted performances
Live Theatre offers a range of assisted performances aimed at improving the theatre experience for all our audience members. These services are marked with the appropriate symbol on the event pages, (symbols BSL, Captioned or Audio Described).

Assisted interpretation is offered at no extra cost for service users, and do not affect the performance for other audience members.

British Sign Language
A BSL interpreter is positioned on or next to the stage to communicate in a non-verbal language.

The words spoken by the performers are displayed as text on a screen, on or next to the stage, similar to television subtitles.

Audio described
A live commentary of the action on stage is described through personal headphones, between words spoken by the characters.

Touch tours
To complement an audio described show, this is a hands-on tour of the set, describing props, costumes, characters and the visual style of the show, especially for visitors with visual impairments. Touch Tours are a separate event and have to booked separately. They usually take place an hour before the main performance.

Internal hearing aid systems
An induction hearing loop system is available for all shows in the theatre for use with your own hearing aid. We can also provide in ear monitors and receiver to amplify the sound on stage.

Please let our box office know when booking that you plan to use the assisted interpretation so they can ensure that you are seated in the most appropriate place.

If you have any access needs which are not addressed on this page, or you have any questions, please contact us on (0191) 232 1232, by Typetalk on 18001 232 1232 or by email to and we will do our best to accommodate you.


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